Why a Technical Service Agreement form Setpoint Systems Corporation- Part 1 of 3

Peace of mind:

When you have a problem, you simply call our service line and immediately begin talking to a highly trained and technically qualified customer service representative that analyzes your problem, dispatches a properly trained service technician with the right parts to your facility to get you up and running the first time out.

Discounted labor and Material rates:

No more haggling over each and every repair bill No more needing budget approval and wasting precious down time managing each service call. As a TSA customer you have preferred labor rates, deeply discounted Delta Controls and non-standard control parts and components. With a Technical Support Agreement only incentive is to get you, the customer, up and running as quickly as possible. Our focus is on up time

Phone/Web Support:

If you have a question our technical staff is prepared to assist at no additional charge to our Technical Support Agreement customers.

Diagnostic Services:

At Setpoint Systems, we believe in preventing costly downtime problems before they happen. That is why our Technical Support Agreement customers receive periodic Diagnostic Services customized to your needs, at no additional charge.

Priority to Setpoint Systems FREE Delta Controls training classes:

  As a Setpoint Technical Support Agreement customer, you will receive priority access to all of our regularly scheduled FREE Delta Controls training classes.  No waiting… you have priority over all customers without a TSA agreement.

Priority response:

As a Setpoint Systems Corporation Technical Support Agreement customer, you will receive the highest level of 24/7 response by calling our after hours support number 1(800) 327-8837. No waiting in a queue for the next available service technician. 

All this adds up to one thing…. we keep your building automation system running so you can pay attention to keeping your business running…….

Author: Aaron Nathale, President and CEO – Setpoint Systems Corporation

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